Kingfisher is giving plenty of material to the management schools, for them to use as case studies in their class rooms. Unfortunately most of these lessons are of type "what not to do".
The latest being the email that the CEO of the company sent to its employees asking them to rejoin on 13th October, so that the lockout could be lifted.
What an impersonal way to get the airline of the ground! Especially after the tragic death of wife of an employee, directly as a result of airlines messed up situation.
Would it not have been better for the CEO to organize a town hall? He could have been physically present at the Headquaters, he could have addressed people directly, empathizing with them in this difficult time. Employees in other cities of the country could have been asked to come to the local offices, where video conferencing could have been arranged. Better still, the CEO could have flown to a few large locations, where large portion of the employees are based and could have talked to them directly.
What Kingfisher demonstrated is how a manager operates, the need of the hour is to demonstrate how a leader operates. Kingfisher employees need to be given hope and confidence that there is someone out there looking after them.
The latest being the email that the CEO of the company sent to its employees asking them to rejoin on 13th October, so that the lockout could be lifted.
What an impersonal way to get the airline of the ground! Especially after the tragic death of wife of an employee, directly as a result of airlines messed up situation.
Would it not have been better for the CEO to organize a town hall? He could have been physically present at the Headquaters, he could have addressed people directly, empathizing with them in this difficult time. Employees in other cities of the country could have been asked to come to the local offices, where video conferencing could have been arranged. Better still, the CEO could have flown to a few large locations, where large portion of the employees are based and could have talked to them directly.
What Kingfisher demonstrated is how a manager operates, the need of the hour is to demonstrate how a leader operates. Kingfisher employees need to be given hope and confidence that there is someone out there looking after them.
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